Operations Watch Technician -Night Shift-

Joint Base Andrews, MD

Full Time

Mid Level

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!

Summary:

JCS Solutions has a need for an Operations Watch Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What you will do:

Responsibilities:

The specific duties include but are not necessarily limited to the following:

Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.
Provides proactive problem management and customer reporting.
Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution.
Training of a small team responsible for monitoring reporting and ensuring the IT environment of the Air Force District of Washington is up and running at all times.
Monitor, maintain, report, and ensure that the environment is up and running at all times.
Monitor both NIPR and SIPR environments.
Log analysis and document for incident remediation/threat hunting.
Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.
Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.
Report alerts to the Communications Focal Point (CFP) and relevant stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.
Communicates with internal team members across multiple areas.
Monitor and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations.
Monitor SCOM application, to maintain situational awareness of the environment.
Comfortable in a fast-paced environment.
Technically strong and able to make quick, sound decisions.
Excellent communication and collaboration skills are a must.

To be successful, you should have:

CCENT or CCNA Certifications.
Experience tuning system monitoring tools such as SolarWinds and SCOM.
Experience working with ITSM tools, especially Remedy.
Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP). Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).
Knowledge of Air Force, Pentagon, and/or AFNCR.

Required Skills and Experience:

Secret DoD Clearance; ability to obtain a Top Secret in the future
A bachelor’s degree.
- NOTE: Education and experience requirements may be substituted with:
  - A master’s degree and 0 years of experience.
  - No degree with 6 years of intensive and progressive experience demonstrating the required proficiency levels related to task.
CompTIA Security + or IAT Level II equivalent
5 – 7 years of experience in Operations Center
2+ years' experience with switches and routers.
Experience using system monitoring tools such as SolarWinds and SCOM to monitor enterprise system status across multiple technologies and platforms.
Experience writing strong technical support/triage documentation.
Experience reviewing system events and performing triage to determine impact and urgency.
Experience troubleshooting enterprise IT incidents and recommending approaches to resolve them.
Ability to work in a live 24x7 operation.
Strong communication skills and ability to multi-task in a fast-paced environment.

It is JCS’ policy to promote equal employment opportunities and celebrate diversity. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

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