Scientific Support Specialist

Bethesda, MD

Full Time

Experienced

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary:
JCS Solutions LLC (JCS) is seeking a Scientific Support Specialist to support our federal client. The Scientific Support Specialist provides technical assistance to researchers and staff by maintaining and troubleshooting desktop systems across Windows, macOS, and Linux environments. This role ensures reliable access to scientific applications, secure data handling, and smooth integration of computing resources to support NICHD's research mission. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!

What you will do:

Provide Tier 2/Tier 3 support for scientific computing environments, including Windows, Mac, and Linux desktop environments
Troubleshoot hardware, operating system, and application issues in a research environment
Support installation and updates of scientific software packages (e.g., R, Python, MATLAB)
Assist with secure data transfers and ensure compliance with NIH security standards
Provide user training and documentation for common scientific computing tasks
Collaborate with IT teams to escalate complex issues and maintain system integrity

What you will bring:

Bachelor's degree in Information Technology, Computer Science, or related field
5+ years of experience supporting scientific computing environments
Strong knowledge of Windows, macOS, and Linux troubleshooting
Proficiency in Linux/Unix administration and scripting (Bash, Python)
Familiarity with scientific software installation and configuration
Understanding of NIH security and compliance requirements
Excellent problem-solving and communication skills

How you will wow us:

Relevant industry certifications like: MCSA, A+, ITIL Foundation, ACSP, ACIT, Linux+, Security+, etc
Familiarity with remote management tools like SCCM and Jamf
Basic scripting knowledge (PowerShell, Bash, etc.)
Strong documentation and training capabilities

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities. JCS has been certified as a Great Place to Work four years in a row and was awarded Washington Post’s Top Places to Work for 2024 and 2025.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.

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