Major Incident Response Specialist

JBA, MD
Full Time
Mid Level
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions has a need for a Major Incident Response (MIR) Specialist to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This is a swing shift on-site position (2:00PM - 10:30PM) Tuesday-Saturday. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:
  • The Major Incident Response (MIR) Specialist is part of a team responsible for maintaining, reporting, and ensuring the IT environment for the Air Force District of Washington is up and running at all times.
  • As a member of the 24/7 team, the MIR Specialist responds to outages, critical and alerts to resolve issues that affect end-user services.
  • Identify major IT incidents and events based on reporting from AFNCR work centers, both internal and external to the program.
  • Receive notification of an issue, either from a user calling the Service Desk or from staff observation, and triage the incident and run it to completion.
  • Pull in the responsible parties (internal or external) to diagnose, fix, and communicate the IT problem/status/resolution.
  • Establish and maintain communication with all stakeholders and parties to the resolution during and immediately following the incident.
  • Provide IT incident coordination, track investigation and provide resolution activities across participating teams.
  • Maintain situational awareness of the incident status and impact, and provide the latest information through the Government communication and command structure.
  • Work with problem management staff to identify corrective actions to the root cause and track them to closure.
  • Establish troubleshooting conference calls, coordinate internal and outside parties for any incident and run troubleshooting calls through completion.
  • Able to think swiftly while coordinating an incident from beginning to end whether from SCOM or Solar winds detection or customer notification.
  • Swing Shift: Tuesday - Saturday 1400 - 2230

What you will bring:
  • SECRET DoD Clearance
  • An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
    • NOTE:  Education and experience requirements may be substituted with:
      • A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
      • No degree and eight years general experience of which at least six years is specialized experience.
  • Security+ CE or equivalent level certification.
  • 5+ years’ experience, of which at least three years must be specialized.
    • Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
    • General experience includes information systems development and other work in the client/server field, or related fields.
  • 2+ years of work experience within a DoD environment.
  • Exceptional Attention to Detail: The ability to accurately assess information and maintain meticulous records is paramount.
  • Strong Communication Skills: Possesses excellent written and verbal communication skills, capable of conveying complex information clearly and concisely to both technical and non-technical audiences, especially in high-pressure situations.
  • Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.

How you will wow us:
  • Mastery of Microsoft tools and applications.
  • Working knowledge of the Air Force and/or DoD is a plus.
  • Bachelor’s degree is desired. in a technical or related field.

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: Careful management of something entrusted to us.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
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