Junior Service Desk Technician

JBA, MD
Full Time
Entry Level
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions has a need for a Junior Service Desk Technician to join our growing Cyber Support Center (CySC) team at Joint Base Andrews (JBA). The position is 100% on-site.  This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:
  • Responds to user requests for assistance by phone and in person.
  • Installs and modifies computer hardware and software.
  • Diagnoses hardware, software, and operator problems and recommends remedial actions or procedural changes.
  • May load and configure software such as operating systems and environments and application.
  • Provides technical assistance and training to system users.
  • Comfortable in a fast-paced environment.
  • Technically strong and able to make quick, sound decisions. 
  • Excellent communication and collaboration skills are a must.

What you will bring:
  • US citizenship required.
  • An active DoD Secret Clearance
  • An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution.
    • Education and experience requirements may be substituted with:
      • Two years applicable experience may be substituted for a degree.
  • Valid DoD 8570 IAT Level II or IAM II certification.
  • Experienced working in a customer service or call center environment.
  • Someone who thrives in a team atmosphere and can keep their cool when the phone call volume surges.
  • Someone with a high-energy work ethic and available to work non-standard hours during peak times.
  • If you do not possess them already, work to gain industry certifications such as ITIL V4 or AWS Cloud Practitioner.
  • Strong communication skills and ability to multi-task in a fast-paced environment.

How you will wow us:
  • Experience working in a lab or professional environment.
  • Knowledge of Air Force, Pentagon, and/or AFNCR

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: Careful management of something entrusted to us.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
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