Operations Watch Technician

JBA, MD
Full Time
Mid Level
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions has a need for an Operations Watch Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:
  • Responsible for monitoring and managing the status of the Wide Area Network, receiving support calls for connectivity issues, performing incident management and service restoration activities using a suite of automation tools and working with long haul carriers.
  • Provides proactive problem management and customer reporting.
  • Service issues that cannot be resolved by Tiers 1 and 2 support are escalated to internal Tier 3 support for advanced troubleshooting and resolution.
  • Proactively monitor network health using SolarWinds and SCOM, identifying and analyzing alerts for potential issues.
  • Determine the impact of network events and escalate appropriately, creating Remedy tickets for internal support teams (back shop) or ServiceNow tickets for enterprise-level incidents.
  • Accurately route and assign tickets to the correct resolution teams, ensuring prompt attention and minimizing service disruptions.
  • Maintain detailed records of network events, actions taken, and communication related to incidents.
  • Collaborate effectively with technical teams and stakeholders to troubleshoot and resolve issues.
  • Contribute to the continuous improvement of monitoring processes and procedures.
  • Stay up-to-date on the latest network technologies and monitoring best practices.
  • Training of a small team responsible for monitoring reporting and ensuring the IT environment of the Air Force District of Washington is up and running at all times.
  • Monitor, maintain, report, and ensure that the environment is up and running at all times.
  • Monitor both NIPR and SIPR environments.
  • Log analysis and document for incident remediation/threat hunting.
  • Respond to outage, critical, and warning alerts to resolve issues before they affect end-user services.
  • Works as part of the Ops Watch team to achieve mission critical objectives and deliverables.
  • Report alerts to the Communications Focal Point (CFP) and relevant stakeholders while working with mission partners and local technicians to resolve the alert as soon as possible.
  • Communicates with internal team members across multiple areas.
  • Monitor and continuously improve system tools providing status information to Ops Watch, such as Remedy, SolarWinds, and System Center Operations.
  • Monitor SCOM application, to maintain situational awareness of the environment.
  • Comfortable in a fast-paced environment.
  • Technically strong and able to make quick, sound decisions. 
  • Excellent communication and collaboration skills are a must.
What you will bring:
  • Secret DoD Clearance; ability to obtain a Top Secret in the future
  • A bachelor’s degree.
    • NOTE:  Education and experience requirements may be substituted with:
      • A master’s degree and 0 years of experience.
      • No degree with 6 years of intensive and progressive experience demonstrating the required proficiency levels related to task.
  • CompTIA Security + or IAT Level II equivalent.
  • 5 – 7 years of experience in Operations Center.
  • 2+ years' experience with switches and routers.
  • Highly attentive and skilled. 
  • Strong understanding of network and server technologies, proficiency with monitoring tools like SolarWinds and SCOM, and the ability to quickly assess and escalate incidents effectively.
  • Proven experience in network monitoring and incident management.
  • Hands-on experience with SolarWinds and SCOM monitoring platforms.
  • Strong understanding of networking concepts including TCP/IP, DHCP, DNS, and routing.
  • Familiarity with server technologies and operating systems (Windows/Linux).
  • Experience with ticketing systems such as Remedy and ServiceNow.
  • Excellent analytical, problem-solving, and troubleshooting skills.
  • Strong written and verbal communication skills with the ability to clearly articulate technical information to both technical and non-technical audiences.
  • Ability to work independently and as part of a team in a fast-paced, 24/7 operational environment.
  • Strong attention to detail and ability to prioritize tasks effectively.
How you will wow us:
  • CCENT or CCNA Certifications.
  • Experience tuning system monitoring tools such as SolarWinds and SCOM.
  • Experience working with ITSM tools, especially Remedy.
  • Experience working in a military command or operations center, particularly an Air Force Communications Focal Point (CFP). Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).
  • Knowledge of Air Force, Pentagon, and/or AFNCR.

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024 and 2025.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: Careful management of something entrusted to us.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
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