JCS Solutions LLC

Executive Support Technician - PNT

Arlington, VA - Full Time

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions has a need for an Executive Support Technician to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:
  • Responsible for providing AF Senior Officers client sight service, repair and/or installation support of existing hardware, software, network configurations and new system initiatives for all sites within area of responsibility.
  • Duties may include providing roving site support services as well as assisting in the development and ensuring adherence to area-wide procedural/policy changes.
  • Handles routine requirements, like new customer installs, small office moves, and technical refresh.
  • Create and maintain a central repository for technical advice and solutions of network systems, software applications assistance, automatic data processing support, hardware exchange, and repair service support.
  • Assist with reporting network performance metrics using Remedy Action Reporting System. Utilize Remedy to enter, document, track, coordinate, route, resolve, and close user ticket issues.
  • Work with HQ software license manager to prevent unlicensed software on the network
  • Perform onsite analysis, diagnosis, and resolution of complex technical issues, recommending and implementing effective corrective solutions.
  • Collaborate with LAN technicians and network administrators to maintain the stability and performance of the desktop computing environment.
  • Support computer data communications systems, with a solid understanding of networking principles and routing concepts.
  • Plan and implement system upgrades, evaluate hardware and software solutions, and ensure optimal network functionality.
  • Work closely with Tier III engineers on incident response, configuration management, and ongoing network maintenance.
  • Install, configure, and maintain LAN/WAN devices to support client infrastructure needs.
  • Troubleshoot and resolve technical incidents, demonstrating strong diagnostic and problem-solving skills.
  • Ensure timely completion of tasks in accordance with Service Level Objectives/Agreements (SLOs/SLAs).
  • Create and execute standard network change requests as part of scheduled maintenance or project work.
  • Provide hands-on support to Tier III network engineers during incident resolution and project implementation.
  • Manage inventory and coordinate network operations, including maintenance, repairs, and hardware/software upgrades.
  • Demonstrate working knowledge of Layer 2 switching concepts, including VLAN configuration and port security.
  • Support end-user workstation software, resolving issues as needed to maintain productivity.
  • Handle incoming service requests via phone, email, instant message, and voicemail, ensuring timely and accurate response.
  • Document all desktop equipment issues, including failures, repairs, installations, and removals, with a high degree of accuracy.
  • Maintain detailed records of incident ticket updates and resolutions in the designated tracking system.
  • Interface with third-party vendors and support providers when necessary to resolve equipment-related issues.
  • Troubleshoot and resolve issues related to Common Access Cards (CACs), CAC readers, and PKI certificates.
  • Address problems involving VPN connectivity, Microsoft Outlook, and general network access.
  • Use Active Directory to manage and support user accounts, including permissions and group memberships.
  • Comfortable in a fast-paced environment.
  • Technically strong and able to make quick, sound decisions. 
  • Excellent communication and collaboration skills are a must. 

What you will bring: 
  • Active SECRET DoD Clearance
  • An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance or an applicable training certificate from an accredited training institution.
  • Education and experience requirements may be substituted with:
    • A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
    • No degree and eight years general experience of which at least six years is specialized experience.
  • Security+ CE or equivalent level certification.
  • 5 years of experience in computer networking, which can be a combination of work history and education
  • Ability to work independently and in a collaborative environment
  • Familiarity with ServiceNow and/or Remedy
  • Familiarity with iPhone provisioning
  • Layer 1 network experience (CAT5/6, SM/MM Fiber, Serial cables, SFP)
  • Experience working with Senior Leaders

How you will wow us:
  • Strong communication skills (both verbal and written).
  • Comfortable discussing technical information with users and other support personnel.
  • Strong problem solving and decision-making skills.
  • Ability to work autonomously as well as an integral member of a team.
  • Pentagon experience to include working with DISA JSP and Whitelisting.
  • Strong communication skills and ability to multi-task in a fast-paced environment.

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: Careful management of something entrusted to us.

Commitment to Non-Discrimination:
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
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