JCS Solutions LLC

Scientific Support Technician

Bethesda, MD - Full Time

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions is seeking a Scientific Support Specialist to support the National Institutes of Health (NIH), National Institute of Child Health and Human Development (NICHD). The successful candidate will provide comprehensive support for desktop, scientific computing, and outreach functions, ensuring that NICHD’s research environments are equipped with reliable IT solutions that enhance scientific productivity. The ideal candidate will have a strong background in scientific IT support, experience with both Windows and Mac environments, and the ability to collaborate effectively with research personnel. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:

Scientific Computing Outreach & Support:
  • Engage with laboratory staff to gain an in-depth understanding of their day-to-day operations and IT requirements in a research environment.
  • Serve as a liaison between the labs, vendors, and the Information Resources Management Branch (IRMB), ensuring accurate communication of policies, issues, and technical challenges.
  • Maintain regular communication with remote and on-site research staff to track IT trends and identify emerging issues that may impact scientific workflows.
  • Gather and document scientific IT requirements from research personnel to build a database of needs and trends that can be used to develop solutions for common use-cases.
  • Proficient in documenting and maintaining Standard Operating Procedures, KB articles, etc.
Desktop Support & Troubleshooting:
  • Identify, troubleshoot, and resolve hardware and software problems.
  • Provide exceptional customer service both in office and using remote tools such as Bomgar, Cisco Jabber, Microsoft Teams, Zoom, and Windows Remote Control.
  • Utilizing Service Now to log, track, and document incidents to ensure customer problems are resolved.
  • Respond to escalated tickets, provide solutions for reported customer problems, and prioritize and manage the ticket queue
  • Work independently on day-to-day operations.
  • Facilitate repairs and maintenance of laptops, desktops, printers, AV equipment and other equipment as required.
  • Install, configure and maintain Windows peripherals and other end user equipment such as phones and tablets.
  • Support in-office walk-ups and remote assistance while providing quality customer service.
  • Run diagnostic tests to isolate system problems, assist with troubleshooting and resolving issues.

 Scientific Instrumentation IT Management:
  • Document and maintain an up-to-date catalog of scientific instruments, their IT components, and connectivity requirements.
  • Provide technical support for network storage solutions that facilitate the secure transfer and streaming of scientific data, such as imaging files generated by microscopes, ensuring compliance with data management and storage protocols.
  • Familiarity with scientific software such as statistical analysis tools (SPSS, SAS, STATA) and scientific software (Prism, DNAStar, ImageJ).
What you will bring: 
 
  • United States citizenship is required
  • Ability to obtain a Public Trust
  • Minimum Education: Associates or equivalent experience
  • Minimum experience: Six (6) or more years’ experience in the role of an IT Desktop technician supporting a Windows desktop/laptop environment.
  • Strong knowledge of Bomgar or equivalent tool for providing remote support is required.
  • Must be able to lift 30 pounds.
  • Strong communication skills both oral and written.

How you will wow us:
 
  • Experience: Minimum of 5 years of experience in desktop support and scientific computing environments, preferably within a research or academic setting.
  • Technical Skills:
    • Strong proficiency with Mac environments, including configuration and support for iMac, Mac Pro, and future Mac devices.
    • Familiarity with scientific software tools such as Conda, Brew, RStudio, and experience supporting devices connected to scientific equipment.
    • Strong knowledge of network tools and experience providing support for network storage solutions, VLANs, and isolated network environments.
    • Knowledge of scientific data management best practices, including data streaming and secure storage solutions.
  • Communication & Problem-Solving: Ability to communicate complex technical issues to non-technical research staff and provide practical solutions that align with scientific goals. Strong troubleshooting and analytical skills.
  • Federal Experience: Prior experience supporting federal research institutions or healthcare agencies such as NIH is highly desirable. Familiarity with NICHD’s research environment is a strong asset.
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: Careful management of something entrusted to us.

Commitment to Non-Discrimination:
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
Apply: Scientific Support Technician
* Required fields
First name*
Last name*
Email address*
Location *
Phone number*
Resume*

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Are you a citizen of the United States?*
Do you have a Public Trust clearance or are you able to obtain one?*
How many years of relevant experience do you have?*
Do possess experience with Bomgar or equivalent remote support tool?*
Do you possess an associate's degree or higher from an accredited college or university? Please specify.*
What type of work environment are you looking for?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

  • Alcohol or other substance use disorder (not currently using drugs illegally)
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
  • Blind or low vision
  • Cancer (past or present)
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or serious difficulty hearing
  • Diabetes
  • Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
  • Epilepsy or other seizure disorder
  • Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
  • Intellectual or developmental disability
  • Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
  • Missing limbs or partially missing limbs
  • Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
  • Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
  • Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
  • Partial or complete paralysis (any cause)
  • Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
  • Short stature (dwarfism)
  • Traumatic brain injury
Please check one of the boxes below:
YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST
NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST
I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

Name Date
Human Check*