Senior Software Asset Manager

Fort Belvoir, VA
Full Time
Experienced
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary: 
JCS Solutions LLC (JCS) is seeking a Senior Software Asset Manager to support our federal client.  This role provides Software Asset Management (SAM) support to a large government agency, primarily leveraging the ServiceNow platform. You will lead the planning, deployment, monitoring, harvesting, and retirement of software assets by implementing best-practice workflows within the ServiceNow SAM Professional module and ITSM suite. You will be responsible for creating and maintaining the accuracy of the ServiceNow CMDB, managing software entitlements, and ensuring license compliance based on software license right-to-use (RTU), maintenance agreements, and discovery data.  If you are interested in a challenge and a great working environment, apply today! 

What’s in it for you:
  • Join a premier technology firm specializing in innovative solutions. 
  • Be part of a collaborative, inclusive, and innovative work culture. 
  • Enjoy tremendous growth potential in a high-performing team environment. 
  • A robust benefits package:
    • Health, dental, and vision insurance 
    • Life insurance 
    • Short-and-long term disability 
    • Paid time off (PTO) 
    • 401k retirement plan with employer match
    • Annual Professional Development Reimbursement Program 
    • And more!

What you will do:
  • ServiceNow SAM Implementation: Support the development, configuration, and management of the ServiceNow SAM Professional module to automate the software lifecycle.
  • Workflow Integration: Implement and optimize software request workflows within ServiceNow ITSM, ensuring seamless integration between the Service Catalog and Asset Management.
  • Entitlement Management: Manually create and modify IT software asset records, entitlements, and software models within ServiceNow, ensuring linkage to appropriate contract records.
  • Compliance & Reconciliation: Utilize the ServiceNow License Workbench to monitor compliance position, perform reconciliation, and address out-of-compliance alerts.
  • Data Accuracy: Ensure the integrity of software discovery data within the ServiceNow CMDB by validating relationships between software installations and hardware devices.
  • License Harvesting: Lead software harvesting and reclamation efforts using ServiceNow Reclamation Rules to optimize license utilization and reduce costs.
  • Contract Lifecycle: Maintain software license contracts and maintenance agreements within ServiceNow, ensuring all vendor agreement changes are accurately reflected.
  • Reporting: Create and distribute automated software compliance and utilization reports using ServiceNow Dashboards and Performance Analytics.
  • Licensing Expertise: Research upgrade/downgrade rights and virtualization complexities to ensure ServiceNow counters accurately reflect client Right to Use (RTU).
What you will bring:
  • Clearance: Current Top Secret/SCI Clearance. US Citizenship required
  • Bachelor’s degree and 8+ years of experience in ITSM asset management, additional years of experience will be acceptable in lieu of a degree
  • Current ITIL4 Certification
  • ServiceNow Expertise: Proven experience utilizing ServiceNow ITSM and SAM Professional modules for asset tracking and license reconciliation.
  • Platform Knowledge: Strong understanding of the ServiceNow Common Service Data Model (CSDM) and its impact on Software Asset Management.
  • SAM Lifecycle: Advanced knowledge of the software asset lifecycle: planning, acquisition, deployment, monitoring, harvesting, and retirement.
  • Licensing Models: Deep understanding of major software publishers’ licensing models (e.g., Microsoft, Adobe, Oracle, IBM) and their configuration within ServiceNow.
  • Standards: Knowledge of international SAM standards (e.g., ISO 19770-1) and ITIL frameworks.
  • Tools: Experience with discovery sources that feed into ServiceNow (e.g., ServiceNow Discovery, MS SCCM/MECM, or Tanium).
  • Customer-service oriented with a problem-solving attitude
  • Excellent written and verbal communications skills
  • Proficient in Microsoft Office tools, primarily Word, Excel, and PowerPoint.
  • Able to interpret an extensive variety of technical and non-technical instructions and deal with several abstract and concrete variables.
  • Excellent verbal and written communication skills
How you will wow us:
  • ServiceNow Certifications: ServiceNow Certified Implementation Specialist – Software Asset Management (CIS-SAM) or ServiceNow Certified System Administrator (CSA).
  • Professional Certifications: IAITAM Certified Software Asset Manager (CSAM) or CHAMP.
  • Analytical Skills: Metrics-driven thinker with the ability to translate ServiceNow data into actionable cost-saving insights.
  • Communication: Ability to present complex compliance data to diverse stakeholders and management levels.
  • SQL/Reporting: Experience with SQL or advanced ServiceNow Reporting/Performance Analytics to generate custom license metrics.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.  JCS has been certified as a Great Place to Work four years in a row and was awarded Washington Post’s Top Places to Work for 2024 and 2025.
 
Our employees embody our core values, and we are looking for others who do too!
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: The careful and responsible management of something entrusted to our care.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
 
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