Junior Endpoint Systems Administrator

Bethesda, MD

Full Time

Experienced

Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary
JCS Solutions is seeking a Junior Endpoint Systems Administrator to support endpoint management and enterprise IT operations for the NICHD program in Bethesda, Maryland. You will help ensure the reliability, security, and performance of Windows endpoints and related enterprise services through imaging, configuration, software deployment, troubleshooting, patch management, compliance support, and end-user assistance. The ideal candidate brings hands-on endpoint administration experience, strong troubleshooting skills, and a commitment to delivering exceptional customer service while supporting mission-critical operations.

Location: Bethesda, MD
Clearance: Ability to obtain or hold an HHS Public Trust Tier II
Salary: $95,000.00 - $110,000.00

What’s in it for you:

Join a premier technology firm specializing in innovative solutions.
Be part of a collaborative, inclusive, and innovative work culture.
Enjoy tremendous growth potential in a high-performing team environment.
A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!

What you will do:

Configure, image, maintain, upgrade, and troubleshoot Windows endpoints, approved applications, peripherals, and related enterprise services.
Support software distribution, patching, configuration baselines, and endpoint security compliance using SCCM, JAMF Pro, BigFix, or assigned management tools.
Assist with Active Directory administration, Group Policy support, Windows Server environments, VMware platforms, PowerShell scripting activities, permissions management, and endpoint administration tasks within assigned access levels.
Diagnose and resolve hardware, software, printing, connectivity, access, and configuration issues.
Document incidents, service requests, troubleshooting activities, and resolutions within the ticketing system.
Escalate complex technical issues appropriately while maintaining ownership of assigned work.
Maintain detailed configuration records, standard operating procedures (SOPs), knowledge base articles, and technical documentation.
Communicate effectively with end users throughout the service and support lifecycle.
Support organizational security, change management, and compliance requirements.

What you will bring:

Hands-on experience configuring, supporting, and troubleshooting Windows endpoints, applications, operating system images, and peripherals.
Working knowledge of endpoint and configuration management practices, including software deployment, patching, upgrades, asset records, and security compliance.
Familiarity with Active Directory, Group Policy, PowerShell, SCCM, JAMF Pro, VMware, and Windows Server sufficient to perform assigned work and escalate issues when necessary.
Ability to follow established SOPs, security procedures, change controls, ticketing processes, and customer service expectations.
Bachelor's degree in Computer Science, Information Technology, or a related field; or seven (7) years of applicable experience in lieu of a degree.
Ability to obtain or maintain an HHS Public Trust Tier II clearance or eligibility for sponsorship.

How you will wow us:

Experience with ServiceNow or similar IT service management and ticketing platforms.
Experience with remote support tools, Windows imaging technologies, and vulnerability remediation activities.
Microsoft, CompTIA, ITIL, HDI, or endpoint management certifications.
Strong customer service, troubleshooting, communication, documentation, and knowledge-sharing skills.
Demonstrated ability to work effectively in a collaborative IT support environment.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.

JCS is both a Great Place to Work and a Top Places to Work certified company.

Our employees embody our core values, and we are looking for others who do too!

Customer Experience: Strive for excellence and delight our clients
Innovation: Embrace creative thinking to enable continual growth and powerful solutions
Accountability: Take ownership of and pride in our actions and service delivery
Inspire: Be inspired to be your best self and have fun in the process
Integrity: Do the right thing, the right way, every time!
Stewardship: The careful and responsible management of something entrusted to our care.

At JCS Solutions, compensation is based on a number of factors such as location, qualifications, and applicable contract terms. The general salary range for this position is as follows: $95,000.00 - $110,000.00

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.

NOTICE: Please be aware that all JCS Solutions communications related to job interviews and offers from our recruiting team will only come from @JCSSolutions.com. We want to emphasize that we do not conduct any interviews over Discord, Slack, Skype, Zoom, or any chat app.

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address*

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What's your highest level of education completed?*

This position requires U.S. citizenship due to contractual, regulatory, or security requirements. Are you a U.S. citizen?*

The salary range for this position is listed in the job description. What is your minimum base salary requirement to consider this opportunity?*

This position is based in Bethesda, MD and requires regular onsite attendance. Are you able to reliably commute to the Bethesda, MD as required?*

Do you hold or able to obtain and maintain an HHS Public Trust Tier II clearance?*

Education/Experience Requirement Do you meet one of the following requirements?*

Describe your hands-on Windows endpoint experience, including imaging, application installation, patching, troubleshooting, and user support.*

Which tasks have you personally performed in Active Directory, Group Policy, SCCM, JAMF Pro, PowerShell, VMware, ServiceNow, or related endpoint management platforms?*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Human Check*

Submit Application