Major Incident Response MIR Specialist

JBA, MD
Full Time
Mid Level
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success! 

Job Summary:

JCS Solutions has a need for a Major Incident Response (MIR) Specialist to join our growing team providing support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), and other Air Force activities within the AF National Capital Region (AFNCR) missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB). This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you: 
  • Join a premier technology firm specializing in innovative solutions.  
  • Be part of a collaborative, inclusive, and innovative work culture.  
  • Enjoy tremendous growth potential in a high-performing team environment.  
  • A robust benefits package: 
    • Health, dental, and vision insurance  
    • Life insurance  
    • Short-and-long term disability  
    • Paid time off (PTO)  
    • 401k retirement plan with employer match 
    • Annual Professional Development Reimbursement Program  
    • And more! 
What you will do:
The specific duties include but are not necessarily limited to the following:
  • Rapidly assess IT outages, referencing internal documentation to determine Major Incident category.
  • Immediately initiate Major Incident response protocols when confirmed, including ticket creation in Remedy and leadership notification.
  • Craft and disseminate clear, concise, and accurate communications to senior leadership throughout the lifecycle of a Major Incident.
  • Collaborate closely with technical teams to gather timely updates and ensure communication accuracy.
  • When significant IT service disruptions occur, draft and coordinate NOTAM (Notice to Airmen) alerts for widespread dissemination.
  • Diligently maintain accurate records within the Remedy ticketing system, including incident details, updates, and resolution information.
  • Actively contributes to the ongoing refinement of Major Incident response processes and documentation.
What you will bring: 
  • An active DoD SECRET Clearance
  • An associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
    • NOTE:  Education and experience requirements may be substituted with:
      • A bachelor’s degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
      • No degree and eight years general experience of which at least six years is specialized experience.
  • Security+ CE or equivalent level certification.
  • 5+ years’ experience, of which at least three years must be specialized.
  • Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a help desk.
  • General experience includes information systems development and other work in the client/server field, or related fields.
  • Exceptional Attention to Detail: The ability to accurately assess information and maintain meticulous records is paramount.
  • Strong Communication Skills: Possesses excellent written and verbal communication skills, capable of conveying complex information clearly and concisely to both technical and non-technical audiences, especially in high-pressure situations.
  • Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.
     
How you will wow us:
  • Mastery of Microsoft tools and applications
  • Working knowledge of the Air Force and/or DoD is a plus.
  • Bachelor’s degree is desired. in a technical or related field.

JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.

We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.

JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024.

Our employees embody our core values, and we are looking for others who do too!
 
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: Careful management of something entrusted to us.


 
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