Mac Specialist/Hardware Technician

Bethesda, MD
Full Time
Experienced
Grow, innovate, and generate progress: Harness your expertise to solve challenges and celebrate success!

Job Summary:
JCS Solutions LLC (JCS) is seeking a Mac Specialist/Hardware Technician. This role will provide second-tier support and interact with customers, network services, software, systems engineering to ensure seamless support and restore service and provide resolution. Simulates or recreates user problems for resolution.

The Mac Specialist/Hardware Technician works closely with asset management staff to oversee day-to-day inventory management including the development and enforcement of Standard Operating Procedures. Acts as an escalation point for support cases and works directly with both team leadership and federal technical leads to ensure timely resolution of support requests. Should possess skills in the following key areas including strategic thinking, multi-tasking, time management, planning and executing to a defined schedule. If you are interested in a challenge and a great working environment, apply today!

What’s in it for you:
  • Join a premier technology firm specializing in innovative solutions. 
  • Be part of a collaborative, inclusive, and innovative work culture. 
  • Enjoy tremendous growth potential in a high-performing team environment. 
  • A robust benefits package:
    • Health, dental, and vision insurance 
    • Life insurance 
    • Short-and-long term disability 
    • Paid time off (PTO) 
    • 401k retirement plan with employer match
    • Annual Professional Development Reimbursement Program 
    • And more!


What you will do:

Responsibilities:
The specific duties include but are not necessarily limited to the following:
  • Support for Mac and Windows workstations and laptops, including monitors, tablets, printers, peripherals, and applications.
  • Computer and data security, including encryption and anti-virus updates.
  • Imaging management, including pre- and post-imaging procedures.
  • Workstation diagnostics and repair.
  • Configuring, maintaining, and troubleshooting printers and print clients.
  • Maintaining inventories of software, hardware, peripherals, and printer toner.
  • Configuring and troubleshooting user accounts including remote access.
  • Perform data management via spreadsheets, in Excel or Smartsheet, across various teams.
  • Cognizant of all relevant project schedules, risks, and tasks.
  • Create, document, and optimize Standard Operating Procedures.
  • Responsible for customer relationship management, collaborating professionally to resolve any issues and help the customer achieve their desired outcomes.
  • Provide appropriate documentation in the ServiceNow ticketing system; track and monitor SLAs on incidents and tasks.
  • Gather accurate information from customers on reported as well as emerging issues; prioritize, manage, and communicate on customer escalations and incidents as needed.

What you will bring:
  • Must be a U.S. Citizen.
  • Ability to obtain a Public Trust
  • 5 years or more experience in end user or desktop support roles with increasing responsibilities
  • Associate’s degree in a technical field such as Computer Science, Information Systems, IT, or related field. A high school diploma or GED, coupled with an additional 4 years of relevant experience, may be substituted for an Associate’s degree.
  • Four or more years’ experience in the role of an IT desktop technician supporting a Windows desktop/laptop environment
  • Three or more years’ experience with hands-on experience supporting the following Windows operating systems (Windows 7, 10) and future upgrades
  • Three or more years’ experience using ServiceNow or equivalent platform
  • MacBook/iMac experience is a plus
  • Strong knowledge of Bomgar or equivalent tool for providing remote support
  • Ability to lift 30 pounds
  • Strong communication skills, both oral and written
  • Strong skills in the following key areas: strategic thinking, multi-tasking, time management, planning, and executing to a defined schedule

How you will wow us:
Desired Skills and Experience:
Prefer at least one of the following:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • Microsoft Certified IT Professional
  • CompTIA A+ CE
  • CompTIA Network+ CE
  • CompTIA Security+ CE
  • ITILv4 Foundation or higher preferred
  • Three or more years of experience administering Active Directory
  • Three or more years of experience with Mobile Device Management (MDM) platforms like Ivanti, Microsoft InTune, Jamf, etc.

JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.  JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024 and 2025.
 
Our employees embody our core values, and we are looking for others who do too!
  • Customer Experience: Strive for excellence and delight our clients
  • Innovation: Embrace creative thinking to enable continual growth and powerful solutions
  • Accountability: Take ownership of and pride in our actions and service delivery
  • Inspire: Be inspired to be your best self and have fun in the process
  • Integrity: Do the right thing, the right way, every time!
  • Stewardship: The careful and responsible management of something entrusted to our care.

Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
 
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